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Have questions or need assistance? We’re here to help! Whether you’re looking for product advice, need support with an order, or simply want to share your feedback, fill out the form below, and our team will get back to you promptly.
Frequently Asked Questions
Are Roots Guard products 100% natural?
RootsGuard skincare is created under the RootsGuard Clean Standard™, which allows only natural, nature-derived, and nature-identical ingredients that are proven safe, skin-compatible, and effective. This standard goes beyond typical “clean beauty” claims by excluding certain ingredients — even if approved in natural cosmetics — if they may cause irritation, micro-inflammation, or long-term health risks.
All RootsGuard products also meet the requirements of COSMOS and ECOCERT Greenlife certification, ensuring they follow strict international guidelines for purity, sourcing, and sustainability.
Where can I find the full ingredient list for each RootsGuard product?
Each product page includes detailed descriptions and recommended skin types. If you’re unsure, you can contact our skincare experts for personalized recommendations. ( see below the FAQ: “Can I contact customer support for skincare advice?” for more details on how to contact)
Every product page on our website lists the complete INCI (International Nomenclature of Cosmetic Ingredients) list, along with plain-language explanations of each ingredient’s source and skin benefit. We believe in 100% ingredient transparency so you can make informed skincare choices.
Does Roots Guard use any artificial fragrances or synthetic preservatives?
No. We use only natural essential oils and botanical extracts for fragrance. Our products are preserved naturally using plant-based ingredients to maintain freshness and effectiveness.
How long will it take to see results?
Results vary depending on your skin type, concern, and the specific product you are interested in. However, most customers notice improvements within 4-8 weeks of consistent use. Natural skincare takes time, but the results are long-lasting and healthier for your skin!
Can I contact customer support for skincare advice?
At RootsGuard, we offer multiple ways to get personalised assistance — because your skin health is our priority, and it’s in our best interest to ensure you choose the product that truly suits your skin.
Each product page clearly lists the skin types and concerns it is best suited for, along with a complete ingredient breakdown. You can also use our RootsGuard Skincare Quiz to find products matched to your specific needs.
For quick self-searching, our website’s search bar recognises keywords related to skin concerns or ingredient names — for example, “dryness,” “acne,” or “vitamin C.” Entering these will bring up the most relevant products for your query, helping you find the right match faster.
If you still need guidance, you can use our WhatsApp support chat to speak directly with a Roots Guard representative, who will do their best to assist and suggest suitable options. We also provide a contact form for any skincare inquiries, and these requests are prioritised so you receive a response as soon as possible.
Do you ship internationally?
At the moment, RootsGuard ships to the EU, the UK, and the USA. We work with trusted courier partners to ensure reliable and timely delivery in these regions. Shipping costs and delivery times are calculated at checkout.
How long does shipping take?
Orders are processed within 24-48 hours and shipped via reliable couriers. Estimated delivery times:
- Cyprus: 1-3 business days
- Europe: 5-7 business days
- Worldwide: 7-14 business days
You’ll receive a tracking number once your order is dispatched.
What is your return and refund policy?
Our Return Policy is rooted in honesty, fairness, and care.
Unlike most skincare brands that deny returns for opened products, RootsGuard offers a true refund or exchange if you experience:
Skin irritation or allergic reaction
Unexpected sensitivity
An unpleasant experience with any product’s texture or scent
You may return both unopened items within 14 days and opened items within 7 days, and we will replace, provide Store Credit or refund your product — no guilt, no hidden terms. We want you to feel satisfied, not stuck.
We offer honest and easy returns. If you experience any issue, contact us for a resolution — refund or replacement. We’re here to support, not to make excuses.
💚 Our goal is not just to make a sale—but to support your skin journey with integrity.